Hi team – I didn't receive any response from the 3 specialists I requested assistance from.
I did receive over 15 automated emails from Specialist Hub advising ticket status and survey.
My request is genuine even thought I am part of RSP!
Tips:
– Provide a service level indication (2 days, 5 days etc)
– Update the Specialists Bio to include LESS about them, and MORE around the solutions they can provide.
– What is the feedback to specialists that do NOT respond to requests – either they cannot assist (and we should be told so), or they are not responsive. (defeats the purpose of the Hub?)
