Hi Gustaw,

I’ve recently added two new members to Auckland City Rotaract Club Runner from other international Rotaract Clubs. However, I get the following error email.

Membership information changes could not be sent to Rotary International.

You are receiving this email as the Rotaract Auck. City’s Rotary Club contact.

The following are membership information changes that were successfully performed in ClubRunner, but could not be successfully sent to Rotary International through the ClubRunner Integration service.

Please review the errors below and perform the updates on MyRotary. If you encounter any issues within MyRotary, please contact Rotary’s Data Services team for assistance. Once you’ve addressed each issue, please mark it as resolved through this email or within ClubRunner’s Member Archive to clear it from this weekly email.

Access the Club Update Archive

Help guide on resolving update issues

Issue #1

Jhona Keith Maguddayao’s profile had the following change made on Aug 30, 2026 at 1:00 AM
Type of Request: New Member
Failure Reason: Cannot add new member
Failure Description: Unable to add new member (unknown reason)
Additional Information: {“Message”:”The relationship cannot be saved. There are already one or more Rotaractor relationships for this Individual during the specified time frame.”} What is this?
Click here to stop notifications about this issue, and mark it as resolved.

Issue #2

SAKURAKO UEHARA’s profile had the following change made on Aug 30, 2026 at 1:04 AM
Type of Request: New Member
Failure Reason: Cannot add new member
Failure Description: Unable to add new member (unknown reason)
Additional Information: {“Message”:”The relationship cannot be saved. There are already one or more Rotaractor relationships for this Individual during the specified time frame.”} What is this?
Click here to stop notifications about this issue, and mark it as resolved.

I’ve tried to sort it and look through Club Runner’s online help guide but to no avail – any assistance would be greatly appreciated.

Regards,

Ross McFadzean – IPP and current secretary, Auckland City Rotaract D9920.